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    • Cloudorium.store
    Effective Date: 28.02.2025
    Contact: info@cloudorium.store

    1. Overview

    At Cloudorium.store, we strive to ensure customer satisfaction with our digital content creation services. Due to the nature of digital products, refunds and returns are subject to specific conditions outlined in this policy.

    2. Eligibility for Refunds

    Refunds may be granted under the following circumstances:

    • Non-Delivery of Product: If you do not receive your digital content due to a system error or unforeseen technical issue, you may request a refund.

    • Defective or Incorrect Product: If the delivered digital content is significantly different from the agreed-upon specifications, a refund or revision will be provided.

    • Cancellation Before Fulfillment: If you cancel your order before we begin working on it, you are eligible for a full refund.

    3. Non-Refundable Cases

    Refunds will not be issued in the following situations:

    • Completed and Delivered Orders: Once a digital product has been delivered as per the agreed specifications, refunds are not available.

    • Change of Mind: If you decide you no longer need the product after it has been delivered, a refund will not be granted.

    • Failure to Provide Required Information: If an order cannot be completed due to missing details from the customer, and no response is received within a reasonable timeframe, refunds will not be issued.

    4. Requesting a Refund

    To request a refund, please contact us at info@cloudorium.store with the following details:

    • Your order number

    • A clear explanation of the issue

    • Supporting evidence (if applicable)

    We will review your request and respond within 5 business days. Approved refunds will be processed using the original payment method within 7-10 business days.

    5. Revisions and Modifications

    If you are not fully satisfied with the delivered product, you may request additional modifications for an extra fee. We encourage customers to reach out for revisions before seeking a refund.

    6. Policy Updates

    We reserve the right to modify this Refund and Return Policy at any time. Changes will be posted on our website, and we encourage customers to review this policy periodically.

    For any questions regarding this policy, please contact us at info@cloudorium.store.